Return & Refund Policy

At Carrera Perfumes, all sales are final. Due to the nature of fragrance products and for hygiene and safety reasons, we do not accept returns or exchanges once an order has been delivered.

Exceptions

We want you to be confident shopping with us, so we make exceptions in the following cases:

• Damaged or broken items: If your order arrives broken, leaking, or otherwise damaged in transit, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund.
• Incorrect item received: If you receive a product different from what you ordered, contact us within 7 days of delivery and we will correct the error at no cost to you.
• Defective product: If a product is faulty (e.g. a broken spray pump) through no fault of your own, contact us within 7 days of delivery for a replacement.

How to Report an Issue

Email our support team with your order number, a description of the issue, and photos where applicable. We aim to respond within 1-2 business days and will guide you through the resolution process.

Non-Returnable Situations

We cannot accept returns or offer refunds for: change of mind, incorrect address provided by the customer, or products that have been opened, used, or altered from their original condition (outside of the exceptions above).

This policy reflects standard practice for fragrance and cosmetic retailers and is designed to keep our prices fair while protecting both our customers and our business.